The cable bill has been huge for the last several months. I’m the one who pays it. They want us to update our modem or router for our phone. This would mean someone coming into the house and that’s not possible. It’s too much chaos for my oldest dog and for my Dad. I’ve talked to the cable company 6 different times and received different answers from each person. At the end of each call they all told me to talk to someone in the Loyalty Department. We’ve been with the company for 27 years.
I called the Loyalty Department today after speaking to yet another unhelpful person. I was frustrated and feeling like I was in a panic. I dislike making phone calls to begin with. I tried to explain as best as I could what was going on to the man in the Loyalty Department. I guess I was talking to fast because he said “M’am CALM DOWN. I can’t help you if you keep TALKING.” So I felt worse and began to stutter. He made a noise and began to laugh at me. I told him to forget it, I didn’t need help, and hung up crying.
I told my sister this and her response was “I’m sure he didn’t laugh at you. You probably just thought he did because you got yourself all worked up.”
I told my Dad and he said “He did not laugh at you.” and walked out of the room.
They have both personally witnessed someone laugh at, mimic, or make fun of me when I stutter. My Dad was in the Court Room when a Disability Judge did it and I had to restrain him from physically assaulting the Judge. But he doubts me now? My sister was in the Doctor’s office with me when a nurse did it. But she doubts me now? If these people who definitely know better would do it, why wouldn’t a customer service agent from a cable company?
They’re immune to how I feel or what I experience. I don’t blame them. They’ve had to put up with me for years.
But you know who has put up with the most and never doubts me? My best friend. I don’t talk to her often because she works 6 days a week but when I do it’s like no time has gone by.
I talk less and less each day. I have a feeling that’s okay with my family.